Accessibility Statement

Last updated: October 7, 2026

Substance Health LLC is committed to making trysubstance.com accessible and usable for all customers, including people with disabilities. We want everyone to be able to explore our products, read information, manage purchases, and contact us.

Our accessibility goal

We aim to improve our website in line with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA, a recognized standard for digital accessibility. Accessibility improvements are ongoing. We have not completed an independent, comprehensive accessibility audit, so we do not claim that every page, feature, or third-party service fully conforms to WCAG 2.2 Level AA.

Ongoing improvements

Our efforts include reviewing site navigation, text readability, image descriptions, links, forms, keyboard interactions, and shopping experiences. We also review accessibility when we make changes to the website. Some third-party tools or embedded services may present accessibility barriers, and we will work to address issues brought to our attention.

Need help or found a barrier?

If you have trouble using any part of our website—including reading product information, placing an order, using subscription features, or requesting a return—please email customers@trysubstance.com.

When possible, include the page address, a brief description of the problem, and the type of assistance you need. Please do not send passwords, payment card details, or other sensitive information by email. We will review your request and work with you to provide information or assistance in an accessible manner.

Feedback and updates

We welcome suggestions for improving accessibility. We periodically review this statement as we make changes to our website.

Contact: Substance Health LLC
Email: customers@trysubstance.com