Refund policy

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.

We want you to be satisfied with your Substance Health purchase. You may request a return within 90 days of receiving your order.

To request a return, please email customers@trysubstance.com and include your order number, the product you would like to return, and the reason for the return.

Please do not send products back without contacting us first. Once your return is approved, we will provide return instructions and, when applicable, a prepaid return shipping label.

Return Shipping

Customers are responsible for return shipping unless the product arrived damaged, defective, or incorrect. If we provide a prepaid return label, the cost of the label may be deducted from your refund unless the return is due to an error on our part.

Damaged, Defective, or Incorrect Products

Please contact us as soon as possible if your order arrives damaged, defective, or incorrect. Photo proof may be required. Damage claims should be submitted within 7 days of delivery. Approved damaged or incorrect products will be replaced or refunded at no cost to you.

Refund Limits

Our satisfaction guarantee applies only to the first order of a particular product unless the item is damaged or defective.

A maximum of 4 bottles of any one product may be returned for a refund. For approved returns involving more than 4 bottles of the same product, store credit may be issued instead.

Sale Items and Gift Cards

Sale items and gift cards are not eligible for return unless they arrive damaged, defective, or incorrect.

Exchanges

We do not process direct exchanges. If your return is approved, you may return the original item and place a new order for the replacement product.

Refund Processing

Once your approved return has been received and processed, we will notify you by email. Refunds are issued to the original payment method and may take 7–10 business days to appear, depending on your financial institution.

Questions?

Email customers@trysubstance.com and we’ll be happy to help.