Before you submit:

• Have your order number ready.
• Tell us which product you want to return.
• Choose the reason that best describes your return.
• If the item arrived damaged or incorrect, mention that in the message. We may ask you to reply with a photo.

What happens next? We’ll review your request and email you with approval, return instructions and, when applicable, a prepaid return shipping label.

Please do not mail anything back until you receive return instructions from us.

Return requests should be made within 90 days of receiving your order and are subject to our Refund Policy.

If you have trouble with the form, email customers@trysubstance.com.